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Bank of Abyssinia Is Hireing

Grade I Branch Manager

Full Time Addis Ababa Jan. 24, 2022 - Jan. 28, 2022 Banking Operation Addis Ababa, Ethiopia

Job Overview

Salary Offer
As per as the company scale
Experiance level
Manager
Experiance
7 Years
Date Posted
Jan. 24, 2022
Deadline
Jan. 28, 2022
With Experiance
None
Without Experiance
None
Expired
Phone Number
None
Email
None
  1. Job Objective:

To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.

  1. Job Duties and Responsibilities:

General Duties and Responsibilities:

  • Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.
  • Coordinate and manage the overall banking operation activities in the branch.
  • Prepare the Branch’s budget and track its implementation,
  • Represent the Branch,
  • Ensure effective and proper utilization of resources;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Coach and mentor employees within the branch towards effective career development,
  • Sets goals, objectives, performance standards and signs an agreement with performers, andevaluate the periodic performance of subordinates,
  • Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
  • Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

  • Ensures customer queries and complaints properly handled;
  • Facilitate efficient and high quality service to customers;
  • Manage and maintain positive relationship with customer and staffs;
  • Promote new and existing banks products, service and digital banking to customers;
  • Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;
  • Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
  • Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time;
  • Plan, coach, manage and coordinate the overall branch management;
  • Enhance the Branch’s competitive position;
  • Perform regular assessment of all branch –related work practices;
  • Support Branch staff in developing, managing, and growing customer relationships;
  • Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
  • Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time;
  • Plan, coach, manage and coordinate the overall branch management;
  • Work closely with the branch teams in annual plan development  and implementation;
  • Enhance the Branch’s competitive position;
  • Review and consolidate Branch budgets;
  • Perform regular assessment of all branch –related work practices;
  • Evaluate annual plans, such as operational plan, marketing plans and sales plan…
  • Support Branch staff in developing, managing, and growing customer relationships;
  • Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
  • Creates conducive work environment for the customers and staff;
  • Check and approve balance confirmation;
  • Motivates all branch staff to deliver high quality service;
  • Implement the designed strategy for business growth, operational excellence and digitalization;
  • Represent the Branch in social and official affairs and handle correspondences;
  • Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
  • Coordinate the marketing efforts of the branch;
  • Perform other duties assigned by appropriately instituted Supervisory Management.

About Bank of Abyssinia

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